Frequently Asked Question.
The most common questions we get asked about screen printing.
How does pricing work?
We Have an Instant Quote Form that will calculate the best price around. Feel free to give us a call if you need a quote regarding something you may be unsure of such as combining multiple colors of shirts or multiple styles in the same order. Our phone number is (615.943.1402), Our hours are 8am to 6pm. Our custom t-shirt prices are based on the total number of shirts ordered and the number of colors per shirt. Shirts that are printed on one side are less expensive than printing both front and back. Also, fewer number of colors results in a lower cost per shirt. Our pricing includes everything; shirts, setup fees, help with your design, and *delivery. It does not include custom designs by our art department.
Do you have a quantity minimums?
For screen printing and embroidery, the order minimum is 12 pieces. Digital printing has no minimum. You should Keep in mind when ordering that pricing is based on the quantity being ordered. Plan ahead and order the extras ahead of time to save money.
How does your order process work?
To begin your order start with our Instant Quote Calculator. Input all information regarding your order to see the price per shirt and the total cost of order.
In the next step we will evaluate your artwork to make sure it will print according to our standards. We will then create a digital PDF proof of the final art work which will be emailed to you for design approval. Once you have confirmed that the design is 100% satisfactory, we will send you the Basic Terms of your order which covers all details in full. When your final approval is received, we will set up the presses and begin printing your order.
How long does it take to receive my order?
Our standard production time for screen printing is a 3 Day Turnaround- All basic ordering will be done within 3 days. Special orders are within 3-7 days. Large orders are within 7-14 days. Name and Number Printing turnaround time is 7-18 days. Poster Printing turnaround time is 5-7 days.. If shipping by UPS, allow an additional 1-4 business days. If you need an order faster, please call us at 615.943.1402. We will always do our best to accommodate your needs.
Can I get a sample item to check the quality before placing an order?
We can ship a sample, unprinted item to you for a small fee. The sample will generally arrive within 1-2 business days.
If you need a printed or embroidered sample, please call us at 615.943.1402. There is a significant setup time required for these samples, so the cost can vary.
Should I submit my artwork to you?
Yes. We prefer to work with files that are compatible with Adobe Illustrator and Adobe Photoshop. The most suitable image formats to use are vector based .ai, or .eps files, or high resolution pixel-based images (BMP, JPG, PNG) that are at least 200-300 dpi (dots per inch). The pixel-based formats may require your artwork to be transferred into a more suitable format. If so, we will let you know in advance.
I have an idea for my shirts but have questions about the design. Can you help?
Yes, we can help you get the art finalized for your project. We will craft a design by incorporating clip art and/or text. These simple patterns are done without charge.
If you need us to create or redraw your artwork from scratch, there may be a small fee (See Pricing). Simple touch-ups to your design will be done without charge. Producing a final design will be discussed in detail once you have begun an order.
How do you ensure color accuracy?
Even though digital printing is done with CMYK color printing techniques, 100-percent accuracy of colors can be difficult to achieve with screen printing inks. We offer free pantone mixes for screen printing on orders of 24 pieces or more.
It is important to realize that PMS coated colors are based on printing on coated white paper, so the result on a colored fabric can be slightly different. These variances of colors can also be seen when printed on coated vs uncoated papers.
Embroidery thread cannot be color-matched precisely although we have a large supply of stock colors. Also, please realize that colors on computer monitors can vary greatly.
What if the order doesn’t turn out like I expected?
Not a problem. We offer a no-hassle, quality guarantee. This ensures that you get what you needed, when you needed it.
If the order differs materially from the proof you approve, or if it doesn’t ship by the time frame shown on the Basic Terms, you may request to return the order or you may request that it be reprinted.
If the order matches the proof sheet but there was a mistake in printing, or you are simply not happy with some facet of your order, give us a call.
We want you to be happy, and we will strive to come up with a satisfactory solution.
Where is your company located?
Our print shop is located at: 171 Commerce Drive, Hendersonville, TN Suite #5.
We service the entire United States, and ship order to anywhere from our company facility.
How long has your company been in business?
We started in 2010 . We have thousands of satisfied customers, and we maintain an 9.3 /10 rating. To view their comments click here.
How do you accept payment?
We accept Visa, MasterCard, American Express, and Discover using PayPal. We also accept checks, and purchase orders from larger companies with established PO systems. Please note that sending a check may delay your order.